RETURNS / REFUNDS POLICY
In the unlikely event that you need to return an item, Pet Supplies Sussex will accept returns of items that are in an ‘as new’ condition. This must be within 14 days from the date of purchase. This will be subject to a 10% (of the original purchase price) handle charge. The items must be new in appearance and free from damage, hair and dirt. Items must be in the original packaging and in resalable condition. Items must have been purchased directly from Pet Supplies Sussex. The above does not affect your statutory rights.
All Frozen food purchased are exempt from the standard refund policy. Unless the goods are unfit for consumption. This does not include de-thawed products once delivered or collected.
RETURNS PROCESS
Before requesting that an item be returned, be certain that the above criteria has been met. Items that do not meet these criteria will not be considered for return. You can call to discuss or arrange to return the item/s to us on 01444 250555 at Middleton Common Farm, Middleton Common Lane, Ditchling Common, Hassocks, BN6 8SF
Please provide proof of purchase, Refunds will be made in the original method of payment.
Exchanges – To make an exchange, please follow the above return process, and we will arrange the item you require. Warranty/Guarantee – Pet Supplies Sussex guarantees our non food products, at time of purchase against material defects and/or workmanship, In accordance with the individual manufacturers gaurantees. If you experience a problem with a product, please return the item with the original receipt as detailed above. This does not include chewing, abuse or incorrect product use or storage.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@petsuppliessussex.com